Unfortunately, according to our policy, tickets are non-refundable unless the event is cancelled or rescheduled. Please note that contracting COVID or any other illness does not qualify for a refund.
Our events take place in various locations across the UK. Please check the venue’s website for information on accessibility.
We don’t usually announce artists in advance, but our reputation speaks for itself. With a history of delivering first-class shows featuring outstanding musicians and world-class vocalists, we can confidently promise you an unforgettable night – one you’ll be glad you booked tickets for!
In many instances, guests who are unable to locate their tickets may find that their email address was misspelt. If you cannot find your tickets, please contact us at hello@xperiencelive.co.uk
If you are a wheelchair user, please book the Wheelchair/Accessible ticket directly through Skiddle. For some events, wheelchair tickets are booked via the venue directly. Please check the event description for information.
If you are not a wheelchair user, but require personal assistance, please contact us at hello@xperiencelive.co.uk and we will assist you further.
Feel free to email us at hello@xperiencelive.co.uk. Our customer support team will respond to your inquiry as soon as possible. Please note that during busy periods, response times may be up to 48 hours.
We use Ticket Tailor for all ticket sales. Once you purchase, you’ll receive a confirmation email with your e-tickets and a unique QR code for entry. You can view, download, or resend your tickets anytime using the link in your confirmation email. Payments are processed securely through Ticket Tailor’s trusted partners, so your details are always protected.
Ticket Protection is an optional add-on provided by XCover through Ticket Tailor. It can refund your ticket if you can’t attend due to illness, travel disruption, or other unexpected events. If you add this at checkout, any claims are handled directly by XCover via their online portal. Please note it can’t be added after purchase.
